Shipping policy
Shipping Policy
This Shipping Policy governs the shipment of products purchased from Neema Opticals using Shiprocket as our shipping provider. By placing an order on our website, you agree to abide by this Shipping Policy.
Order Processing
- We strive to process and ship orders promptly. Most orders are processed within 1 or 2 business days after payment is received or order made through COD, excluding weekends and holidays.
- Once your order has been processed, you will receive a confirmation email with tracking information.
Shipping Methods and Rates
- We offer standard shipping services through Shiprocket for domestic and international orders.
- Shipping rates are calculated based on the weight of your order, the shipping destination, and the selected shipping method.
- You will be able to view the shipping options and rates during the checkout process before completing your order.
Delivery Times
- Delivery times vary depending on the shipping destination and the selected shipping method.
- Domestic orders typically arrive within 5-7 business days after shipment.
- International orders may take longer to arrive due to customs processing and other factors beyond our control.
Order Tracking
- Once your order has been shipped, you will receive a tracking number via email or WhatsApp.
- You can track the status of your order using the tracking number on the Shiprocket website or through the link provided in the shipping confirmation email.
- You can also easily track your order anytime on our Track Your Order page.
Please Note (For Contact Lenses & Solutions):
For selected contact lenses and contact lens solutions, we may arrange direct shipment from our authorized dealers to ensure faster delivery. In such cases, your order may not be shipped via Shiprocket and could be handled by alternative courier partners that offer quicker service to your location.
Rest assured, all courier and tracking details will be shared with you on your registered WhatsApp number. Please note that for these specific orders, the “Track Your Order” feature on our website may not be applicable or may not display accurate tracking updates.
In some cases, sharing tracking details via WhatsApp for these alternative courier shipments may be slightly delayed due to coordination with our authorized dealers. However, please don’t worry—if the product is available, we will ensure that you receive a 100% genuine product as quickly as possible with 100% guaranteed delivery. In case of any concerns or delays, you can always contact us through our WhatsApp helpline number for assistance.
Shipping Restrictions
- We currently ship to addresses within India. Please contact us if you have any questions about shipping to your location.
- Some products may be subject to shipping restrictions or regulations in certain countries. It is your responsibility to ensure compliance with any applicable laws or regulations regarding the importation of our products into your country.
Shipping Insurance
- All shipments are insured against loss or damage during transit. In the event that your order is lost or damaged during shipping, please contact us immediately for assistance.
Customs and Duties
- International orders may be subject to customs duties, taxes, and fees levied by the destination country. These charges are the responsibility of the recipient and are not included in the purchase price or shipping cost.
- We are not responsible for delays or additional charges incurred due to customs processing.
Change or Cancellation of Orders
- Once an order has been processed and shipped, it cannot be changed or cancelled. Please review your order carefully before completing your purchase.
Contact Us
If you have any questions or concerns about our shipping policy, please contact us at info@neemaopticalsonline.com or WhatsApp us (+91 9148962967).